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Beyond screen pop and automated dialling

Woking (UK), December 17th, 2007 - Think of Computer Telephone Integration (CTI) and you probably think about screen popping IT systems and automated dialling. And you might also think CTI is a complex system development. Rostrvm Solutions' new Java toolbar provides easily-deployable standard CTI functions and more.

The rostrvm Java Toolbar provides screen based call and data control via a graphical user interface embedded in another Java application, or in a web page as a Java applet.

The Java toolbar goes beyond standard CTI functions such as proactively presenting call centre agents with information from IT systems and automatically dialling numbers. The application also:

§ Controls telephone activity such as answering, holding and transferring calls delivering easy call management for the agent

§ Allows data to be transferred with calls via rostrvm's patented CLIPboard mechanism ensuring that callers don't need to repeat information

§ Links to rostrvm's Directory Services to support easy dialling

§ Records agent activity allowing the call centre manager to monitor individual and team performance

§ Captures business-based call outcome information for reporting through rostrvm Supervisor management information. Managers can easily and instantly see the call centre's business benefit.

Lindsay Brown, Technical Director, Rostrvm Solutions commented "We have been enhancing call centre productivity with Computer Telephone Integration for over 21 years. This Java toolbar is the latest in a long line of developments to make CTI easy to deploy so that all call centres can achieve optimum operational performance"

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Editors' Notes

Rostrvm Solutions designs, manufactures and supports call centre software. Rostrvm was established in 1986 as a division of Royalblue, the financial trading applications company. Today Rostrvm Solutions is privately owned and based in the UK in Woking, Surrey.

The rostrvm product suite is used in call centres of all sizes enhancing existing call centre technology investments and supporting new contact methods such as Voice over IP, email and SMS text messaging.

For 21 years, rostrvm has been inspiring its blue-chip customers and meeting their technical, functional and business needs. As a privately held company Rostrvm Solutions regard independence as a major benefit to customers and partners - it guarantees the openness of their technology and the objectiveness of their approach and advice.

For further information on Rostrvm Solutions, please contact: Ken Reid Rostrvm Solutions Limited
Tel: +44 (0) 1483 744500
Email: ken.reid@rostrvm.com
Web: » www.rostrvm.com

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writeit:- This release is available at:
» http://www.webitpr.com/release_detail.asp?ReleaseID=7376

Title: rostrvm Java CTI - Beyond screen pop and automated dialling
Re: rostrvm
Date: 17/12/2007

WebitPR (» www.webitpr.com) has distributed this release on behalf of Rostrvm Solutions. Please contact Ken Reid, on +44 1483 744429 or email ken.reid@rostrvm.com, if you have any questions or enquiries regarding the release.

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