Company: Rostrvm Solutions Ltd (http://www.rostrvm.com/)
Release summary: Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors, produced by leading UK call centre publication Call Centre Helper. Jonty Pearce, Editor of Call Centre Helper highlighted rostrvm OutBound, a platform independent predictive dialler, as well as Rostrvm Solutions’ ‘wide range of call handling facilities’.
Date of issue: 12th November, 2008
Contact: Ken Reid, Rostrvm Solutions, + 44 1483 744429, ken.reid@rostrvm.com
URL: http://www.webitpr.com/release_detail.asp?ReleaseID=10493
Rostrvm Dialler Honoured With Inclusion in Top Ten Call Centre Software Chart
November 12th 2008 – Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors, produced by leading UK call centre publication Call Centre Helper. Jonty Pearce, Editor of Call Centre Helper highlighted rostrvm OutBound, a platform independent predictive dialler, as well as Rostrvm Solutions’ ‘wide range of call handling facilities’.
rostrvm call centre software was praised for its ability to turn a standard phone system into a complete contact handling platform via facilities including inbound contact (ACD), outbound calling, call and task blending and agent scripting. In addition, Rostrvm Solutions’ close work with its customers for product development was a key factor in the decision.
Jonty Pearce, editor of Call Centre Helper commented: “Rostrvm Solutions was an obvious choice for inclusion thanks to its work with customers to improve its range; more than 80% of product development is derived from ideas suggested by users. It also holds the patent in the UK for co-ordinated voice and data transfer in the call centre, which is a great boon.”
“It’s a great honour to be included in the Top Ten Call Centre Software providers. Our rostrvm OutBound dialler is part of a portfolio of products, deigned to deliver cost effective contact management. Customers don’t have to overhaul their whole system to enjoy the benefits of the latest customer service technology,” said Ken Reid, Marketing Director, Rostrvm Solutions.
The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including EDF Energy, First Choice Holidays, London Borough of Wandsworth, Nottinghamshire County Council, Asia Risk Technologies and Autonet Insurance.
Ends
About Rostrvm Solutions http://www.rostrvm.com/
Rostrvm Solutions is a leading provider of contact centre software applications that make call centres and contact centres work efficiently and effectively.
Based in Woking, Surrey it was established in 1986, and was previously a division of royalblue, the financial trading applications company. Rostrvm Solutions is now privately owned.
The company has built a solid reputation as a leading software developer of a suite of applications that help organisations to achieve and exceed business objectives whilst delivering personalised customer service.
The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including EDF Energy, First Choice Holidays, London Borough of Wandsworth, Nottinghamshire County Council, Asia Risk Technologies and Autonet Insurance
For further press information please contact:
Lorraine Jenkins or Kate Solomon
Wildfire PR
Tel: 020 8339 4420
Email: lorrainej@wildfirepr.co.uk or kates@wildfirepr.co.uk
About Call Centre Helper
Call Centre Helper (www.callcentrehelper.com) is the UK’s leading call centre magazine.
Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
Separated in to four distinct areas - call centre management; call centre technology; call centre life; and call centre jobs (there are currently over 300 live vacancies on the site) - the aim is to help readers navigate as swiftly as possible to the area that interests them most.
